Your Privacy, Our Commitment
At Three Network , protecting your personal information is a top priority. We are committed to being transparent about how we collect, store and use your data, and ensuring your rights are respected every step of the way.
What this covers:
- How we collect and handle your personal data
- Your rights over your data
- How we keep you safe online and offline
- Identifying and reporting fraud & scams
- Tips & tools to help you stay secure
1. Privacy – How We Handle Your Data
Collection & Use
We may collect data such as your name, address, email, phone number and usage details when you use our mobile, broadband or entertainment services. We use this data to:
- Provide you the services you choose
- Manage your account, billing and support
- Improve our offerings and personalize your experience
- Meet regulatory or legal obligations
Your Rights
You have rights under UK data protection law, including:
- The right to access your personal data
- The right to correct incomplete or inaccurate data
- The right to erase your data (subject to regulatory/contractual limits)
- The right to restrict or object to processing
- The right to data portability
Storage & Security
We store your information securely using modern encryption and access-controls. We only keep personal data as long as needed for the purpose and comply with all legal retention requirements.
Third-Party Sharing
We only share your data with trusted third parties for legitimate purposes (such as service delivery, payment processing, legal compliance). We require them to follow strict security standards and use your data only for the stated purpose.
Cookies & Tracking
Our website uses cookies and similar technologies to enhance user experience, measure performance and personalise content. You may manage your preferences at any time via our cookie-settings link at the bottom of the page.
2. Safety – Keeping You Secure
Account Security
- Choose strong, unique passwords and change them periodically
- Enable two-factor authentication (2FA) if offered
- Don’t share your login details or one-time codes
Identifying & Avoiding Scams
Fraud and scam techniques evolve, but you can stay vigilant by:
- Treating unsolicited calls, messages or links with caution
- Verifying the identity of anyone requesting personal or payment information
- Using the official channels listed on our site to contact us
- Reporting suspicious activity immediately to us and relevant authorities
Mobile & Broadband Use
- Keep your device software up to date
- Use secure WiFi networks and avoid public-network risks
- Avoid installing apps from untrusted sources
- Check app permissions and delete unused apps
Online & Child Safety
We care about the safety of all users—including children. We encourage you to:
- Use parental controls and safe-search tools
- Monitor and guide children’s online activity
- Teach good cyber-behaviours: strong passwords, respectful communication, privacy awareness
3. Reporting an Issue
If you believe your account has been compromised, you’ve encountered a scam or you spot suspicious activity:
- Contact us immediately via our official support channels
- Change your account password, review recent activity and check linked services
- If fraud is involved, consider reporting to the relevant regulatory body or the police
- Save any scam messages or suspicious communications for investigation
4. Transparency & Updates
We review and update our privacy and safety policies periodically to reflect legal developments, new technologies and customer feedback.
The latest version of this page was updated on [Date].
Need further help?
If you have questions about how we manage your information or how to stay safe, please get in touch with our Data Protection Officer / Customer Support Team at [support email / phone number].
